Your money stays yours until you're satisfied.
Ummah Square's escrow system protects every transaction. We hold your payment securely until you confirm your order is exactly as described — no risk, no doubt.
Start Shopping SafelyThe Escrow Flow
6 steps. Zero risk.
You Place an Order
Browse verified halal sellers and add to cart. When you check out, your payment goes directly into a secure escrow vault — not to the seller.
Payment Held Safely
Your money sits in a protected escrow account. The seller is notified but cannot access the funds until you confirm delivery. You stay in control.
Seller Ships Your Order
Once the seller dispatches your order, you receive real-time tracking updates so you always know exactly where your package is.
Order Arrives at Your Door
Your order is delivered. Take your time to inspect everything — check that it matches the listing, the quality is right, and nothing is missing.
You Confirm Receipt
Happy with your order? Tap confirm in the app and the funds are instantly released to the seller. Everyone wins.
Seller Gets Paid
Only after your confirmation does the seller receive payment. This keeps every transaction honest, accountable, and shariah-compliant.
Buyer-First, Always
Everything we built protects you.
Money-Back Guarantee
If your order doesn't arrive or doesn't match the description, you get a full refund — no questions, no stress.
Dispute Resolution
Raise a dispute and our team steps in within 24 hours. Your funds remain frozen in escrow until the case is resolved fairly.
Verified Sellers Only
Every seller on Ummah Square passes a rigorous community verification process before they can list a single product.
24-Hour Response Time
Our support team commits to responding to every buyer dispute within 24 hours — because your time matters.
Common Questions
Everything you need to know
What happens if the seller doesn't ship?
If the seller fails to dispatch within the agreed timeframe, you can raise a dispute and receive a full refund from escrow. The seller cannot access your money until delivery is confirmed.
What if my item arrives damaged or wrong?
Don't confirm receipt. Open a dispute through the app and our team will review your case. If the seller is found at fault, your escrow funds are returned to you in full.
How long does the seller wait to get paid?
The seller receives payment as soon as you confirm receipt, or automatically after 7 days if no dispute is raised — whichever comes first.
Is my payment information secure?
Yes. All payments are processed through encrypted, bank-grade infrastructure. Ummah Square never stores your card details.
Is the escrow system shariah-compliant?
Absolutely. Our escrow model involves no interest (riba) at any stage. Funds are held in a non-interest-bearing account and released directly to the seller upon your confirmation.
Ready to shop with total confidence?
Every purchase on Ummah Square is protected from checkout to your door.
Start Shopping